EMPLOYEE HUB
MAD HOSPITALITY GROUP
TO THE MOON
At MAD, we believe in quality ingredients, creative cuisine, and an out-of-this-world experience. We are proud to be one of the only U.S. Restaurants recognized as Certified-Authentic by the Spanish Ministry of Tourism and Commerce. In accordance with this recognition, over 70% of the ingredients found on our menu are directly imported from Spain. Sit back, relax, and welcome to Madrid.
“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” - Henri J.M. Nouwen
Our mission is to provide 3 pillars: phenomenal food, out-of-this-world atmosphere, and impeccable service. Treat every guest as if they are a guest in your own home… because they are.
KNOW YOUR MENU
As an employee at our restaurant, it is essential to have a comprehensive understanding of the menu. This knowledge is crucial for several reasons, as it enables us to provide the best possible service to our customers and contribute to the success of our establishment. Let's explore the key reasons why knowing the menu is of utmost importance:
KNOW YOUR HOME
Everything starts with the handbook. It’s critical that all employees are aware of the policies and procedures which govern the restaurant, our employees, and our guests. It is mandatory that all members of the staff familiarize themselves with the policies outlined in the employee handbook. Failure to follow these procedures is grounds for disciplinary action up to and including termination of employment.
TO THE MOON
TO THE MOON
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.“
— JEFF BEZOS